Effective date: October 5, 2026
We want your LAYD order to arrive correctly and ready to use. If something is wrong, email contact@laydcosmetics.com so we can help.
Eligible returns
You may request a return of an unused, unopened product within 14 days after delivery. The product must remain in its original packaging and in the condition received, with any original seals intact.
Because these products are used on the hairline and skin, opened or used adhesive and remover are not eligible for ordinary change-of-mind returns. This restriction does not eliminate remedies for a damaged, defective or incorrectly supplied product, or rights provided by applicable law.
For a change-of-mind return of a Duo System, both products must be unused and unopened and returned together.
How to request a return
Email contact@laydcosmetics.com with your order number, the item you wish to return and the reason for the request. Please wait for return instructions before sending anything back. The appropriate return address will be provided with those instructions.
Once approved, ship the return within 14 days after authorization. Pack it securely and use a shipping method with tracking. Keep your shipping receipt until the return is resolved.
For ordinary eligible returns, the customer pays return postage. Original shipping charges are not refundable for a change-of-mind return, except where required by law.
Damaged, defective or incorrect orders
Contact us as soon as you discover a problem. Include your order number, a description of the issue and clear photos of the product and packaging when available. Keep the product and packaging while we review the issue; if keeping or returning a damaged product would be unsafe, tell us before sending it.
We will review the issue and arrange an appropriate replacement or refund. If a return is needed for a confirmed defect, damage or fulfillment error, LAYD will provide a prepaid label or arrange reimbursement of reasonable return postage. Any refund will include shipping charges where required by law or appropriate to the issue.
Contact us about irritation or another product concern as well. These reports are reviewed individually and are not automatically treated as ordinary change-of-mind returns.
Refunds
We will notify you after receiving and inspecting an ordinary return. If approved, we will process the refund to the original payment method within 5 business days. Your bank or payment provider may take additional time to post it.
Refunds for cancelled or unshipped orders, defective goods and other legally required remedies will be handled within the applicable legal timeframe. We will not require store credit in place of a refund where a refund is owed.
Exchanges and cancellations
To request an exchange, contact us first. Availability and any price difference will be confirmed before arrangements are made.
For order changes or cancellations, email us promptly. We will try to help before fulfillment begins; once an order has shipped, the applicable return process applies.
This policy applies to orders placed directly through laydcosmetics.com. Purchases from another retailer should be addressed with that retailer, without limiting any rights you may have against LAYD under applicable law.
Nothing in this policy limits your statutory consumer rights.